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Teri French is the EVP, Operations and Customer Experience at Hydro One, responsible for driving improvements in reliability and customer experience in transmission, distribution, customer and system operations and maintenance. She previously held the role of Vice President, Forestry Services, LDC Integration and President and CEO of Hydro One Remote Communities Inc.

Ms. French has more than 25 years of proven success leading large scale operational functions. Before joining Hydro One in 2021, she held the position of Vice President, Operations, Procurement and Franchise Operations at Enercare and the Vice President of Customer Operations at Direct Energy where she led company-wide operational transformations, continuous improvement programs and employee development initiatives. Prior to Direct Energy, Ms. French held progressively more senior roles at Aviva Canada and ATCO in both finance and operations functions.

Ms. French is on the Board of Directors for StepUp, an organization advancing gender equity, diversity and inclusion in Canada’s energy management sector. Ms. French holds a Bachelor of Arts in Psychology from Simon Fraser University and is a Fellow of the Institute of Chartered Professional Accountants (FCPA).