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Terry Parsons is an experienced professional in customer experience and operations, currently serving as a Senior Customer and Payments System Executive at Huel since January 2021, focusing on payment fraud monitoring and prevention. Previous roles at Huel include Senior CX Operations Executive, where Terry developed logistical cost-saving measures, and CX Operations Executive, contributing to the creation of a new system for reclaiming lost or damaged parcels. Prior to Huel, Terry held the position of Operations Team Leader at TDS - Tenancy Deposit Scheme, coordinating a team of Customer Service Advisors. Terry's career also includes significant experience at ASOS.com, where roles spanned from Process and Engagement Analyst to Social Media Team Leader, along with early positions at HMV Retail Ltd.