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Tricia Smith has a diverse work experience spanning multiple industries. Their most recent position is as the Manager of Customer Success at HR Acuity, where they are responsible for ensuring customer satisfaction and driving value for strategic accounts. Prior to this, Tricia worked as a Principal Customer Success Manager at the same company, serving as a trusted advisor for key accounts and advocating for customer needs within the business. Tricia also collaborated closely with the product team to shape the product roadmap based on customer requirements. Tricia has a background in customer success management, having previously worked as a Customer Success Manager at Augury, iCIMS, and Apple. At Apple, they held various roles, including Operations Team Lead, Genius Administrator, and Customer Service Specialist, where they demonstrated leadership and strong interpersonal skills in managing teams and resolving customer issues. Additionally, Tricia had freelance experience as an Editor, collaborating with videographers on projects such as weddings and parties. Tricia also gained teaching experience as a Teacher Assistant and Technical Assistant at Ramapo College of New Jersey, providing support and instruction to students in film and audio production courses. Overall, Tricia brings a wealth of customer success and management expertise to their roles, along with proficiency in editing and teaching.

Tricia Smith attended Ramapo College of New Jersey from 2008 to 2012, where they obtained a Bachelor of Arts (BA) degree in Communication and Media Studies.