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Kelly Smith is currently the Operations Manager at Housing 21, overseeing 18 Retirement Living Services in the Merseyside and South Manchester region. Previously, Kelly held roles such as Service Manager at Riverside, Registered Care Manager, Supported Housing Team Leader at Onward Homes, and Project Worker at Sanctuary Group. Kelly has extensive experience in managing services for vulnerable populations and ensuring regulatory compliance. Prior to these roles, Kelly worked at the NSPCC as a Contact Centre Manager and at Greater Manchester Police in various roles including Custody Officer and Contact Management Supervisor.