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Francisco Ocampo Hernández is currently working at Hoteles City as an IT Infrastructure Support Coordinator and Senior IT Specialist. Francisco specializes in providing specialized IT infrastructure solutions to the corporate office and hotel chain in Mexico and other Latin American countries. Francisco constantly innovates security infrastructure to ensure stable maintenance 24/7. Francisco handles various IT projects, manages vendors, and is an expert in Genesys PureCloud. With previous experience at Valores Mexicanos, TV Azteca, and Comisión Federal de Electricidad, Francisco has a strong background in IT support, project leadership, and network administration. Francisco holds a degree in Computer Engineering from the Universidad Autónoma del Estado de México.