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Olcay Gülsever is a seasoned professional in customer success and marketing analytics, currently serving as a Senior Customer Success Specialist at Hopi since October 2023. Prior experience includes being a Customer Lifetime Value Management Team Member at Ford Otosan, where responsibilities involved performing comprehensive analyses, developing metrics, and coordinating with cross-functional teams to enhance customer experience. Olcay also worked as a Customer Success Executive at Botgate AI, engaging with major clients and optimizing CRM strategies to boost customer lifecycle performance. Academic credentials include an MBA in Supply Chain & Strategic Management from the University of Vienna and a BS in Industrial Engineering from Özyeğin University. Olcay is also pursuing an associate degree in Agricultural Technology at Anadolu University.