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Mohamed Elsherbiny has extensive work experience in customer service and contact center management. Mohamed currently serves as a Customer Service Manager at Maneuver Marketing, where they lead a customer support team and manages service quality, training, process improvement, and order recovery systems. Prior to this, they worked as a Contact Center Manager at Almajd Network.

Mohamed also has experience as a Business Process Analyst at STC Saudi Telecom Company, where they were responsible for requirements elicitation, process documentation, system analysis, and data-driven process improvements. Additionally, they worked as a Call Center Operations Manager at Majorel, overseeing the Ministry of Foreign Affairs hotline project, setting performance metrics, and analyzing call center metrics.

Earlier in their career, Mohamed worked as a Customer Service Supervisor at Souq.com, where they supervised a team and ensured compliance with company policies. Mohamed also served as a Retail Senior Sales Executive at Etisalat Misr, where they achieved sales targets, provided customized service, and identified sales opportunities.

Overall, Mohamed Elsherbiny's work experience showcases their expertise in customer service management, contact center operations, process analysis, and sales.

Mohamed Elsherbiny attended Mansoura University from 2002 to 2008, where they obtained a Bachelor's Degree in Applied Statistics from the Commerce College. In addition to their formal education, Mohamed has also earned several certifications, including "Managing a Customer Contact Center," "Managing a Customer Service Team," "Quality Standards in Customer Service," and "Using Customer Surveys to Improve Service" from LinkedIn in March 2021. Mohamed also holds certifications in "Agile Requirements Foundations" and "Business Analysis Foundations" from LinkedIn in May 2020. Furthermore, Mohamed is a Certified Six Sigma Green Belt, which they obtained from ASQ in December 2015.