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Barbara Phillips is an experienced Operations Manager in the mortgage lending industry, currently leading operations at NEO Home Loans since March 2022, following a similar role at HMS Capital. With a strong background in managing loan pipelines, Barbara has overseen the facilitation of substantial lending amounts annually while supervising a large team. Previous positions at Caliber Home Loans, Urban Lending Solutions, and PLANATEK Financial, among others, reflect a comprehensive skill set in loan processing, client relations, and operational efficiencies. Barbara excels in establishing best practices that enhance client retention and has consistently achieved high customer satisfaction ratings throughout a career characterized by significant contributions to organizational performance and workflow improvements.