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Paula Ashby Sarvello has over 30 years of experience in the mortgage industry, currently serving as the Secondary Marketing Ops Manager at City 1st Mortgage Services since August 2009. Under Paula's management, the company recorded only two repurchases in 13 years and has maintained a steady increase in investor pricing by 35% over the past eight years. Paula also specializes in conflict resolution, addressing issues across all departments, investors, and borrowers as needed. Prior to this role, Paula worked at Plaza Home Mortgage, Inc, Universal Mortgage, and West Star Financial from August 1992 to July 2009, where responsibilities included managing the closing and funding department and assisting underwriters with final reviews and condition sign-offs.