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Heidi Ramos Rodriguez has over seven years of experience in customer service and community health support. Currently serving as a Receptionist/Referral Specialist at the Homeless Prenatal Program since September 2016, responsibilities include welcoming clients, managing communication, and providing support in a fast-paced environment. Previously, as a Community Health Worker, Heidi conducted client intakes, provided resources in multiple languages, and co-facilitated workshops. Prior experience includes customer service at Burlington Stores, Inc., where client assistance and cash handling were key responsibilities, and a Prenatal Intern role at Mission Neighborhood Health Center, focusing on outreach, program refinement, and bilingual support.