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Megan Brady has been working in customer success roles since 2017. Megan began their career at Zillow Group as a Zillow Offers Advisor and later became a Client Engagement Specialist. During their time at Zillow Group, they provided fast and outstanding customer service to customers in strategic marketplaces using a combination of phone, text, and communication within internal platforms. Megan also routed qualified opportunities to the appropriate business partner for further development and was a departmental top performer for converting leads to qualified customers from 2017-2018. Megan was awarded by the executive team for developing a pilot program to drive an increase in revenue, lead conversion, and customer satisfaction, which was implemented company-wide and with business partners. In 2020, they joined Homebot as a Manager of Customer Success and then a Customer Success Manager.

Megan Brady attended Clemson University from 2013 to 2016, where they earned a Bachelor of Science degree in Psychology and Biological Sciences. In December 2019, they obtained a Basic Life Support for Healthcare Providers (BLS) certification from the American Red Cross. In April 2019, they obtained a Real Estate Broker certification from the Colorado Department of Regulatory Agencies.