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Vanessa Dickson has a diverse background in customer service and operations, having held various leadership roles in companies like Home-in, Ezypay, Tonic Health Media, and TNT Australia. Vanessa also worked as a Consultant, focusing on creating unique customer journeys for niche businesses. Prior to this, Vanessa worked at Qantas as the Manager of Customer Experience, overseeing customer touchpoints across Qantas Cash. Additionally, Vanessa has experience as a Learning and Development Instructional Designer and as a Service Development Advisor.