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Berenice Irula is an experienced project and change management lead currently at HiView Solutions, where responsibilities include overseeing the rollout of Chromebooks to over 250 users and providing bilingual training in Spanish and English on Google Workspace and internal tools. Prior experience at TELUS International spans nearly nine years, with roles progressing from an Admin/Billing Specialist to a Google Cloud Support Specialist, where duties involved frontline social care on platforms like Twitter and Facebook for Google Workspace and Google Cloud Platform. Berenice holds a degree in Google Workspace Admin from Google.