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James (Rick) Hench has a diverse work experience in the field of field service engineering and service delivery technician roles. James (Rick) started their career at StorageTek in 1977 as a Senior CSE and continued working in the same role until 2003. James (Rick) then joined StorageTek/SUN Microsystems as a Senior CSE from 2003 to 2010. Following this, they worked at Vion Corporation as a Service Delivery Technician and later as a Senior CSE from 2010 to 2020. Currently, they are employed at Hitachi Vantara Federal as a Specialist Field Service Engineer from July 2020 onwards. Throughout their career, they have gained expertise in installing and maintaining various storage hardware from companies like Hitachi, EMC, IBM, and Fujitsu, along with having multiple certifications in the field.

James (Rick) Hench attended the Electronic Institute from 1975 to 1977, where they pursued a 2-year degree in Electronics Study. In addition to their formal education, they have additional certifications in the field. One certification is listed as "Comp," but no information regarding the institution or the year of obtaining the certification is provided. The other certification involves a LinkedIn badge, but no details about the institution or the year of obtaining the badge are provided either.