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John Capacio is a seasoned professional with extensive experience in customer service, team leadership, and education. Currently serving as a Reporting Team Leader at DBSchenker Philippines since October 2017, John has a strong background in managing teams and ensuring quality service metrics. In addition to this role, John has been a Customer Service Associate for American Express at Hinduja since July 2008 and has held various team leader positions at ICT Marketing Services. With a career that spans multiple roles in education as an English teacher at various institutions and experience in logistics as a Specialist at A.P. Moller - Maersk, John possesses a well-rounded skill set. John graduated with a Bachelor of Science in Education (English) from Philippine Christian University in 1997.