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Jefferson De Leon is a seasoned customer service professional with extensive experience in various roles. Currently serving as Customer Service Team Lead and previously as Customer Service Representative at eFlexervices, Inc. since February 2020, Jefferson excels in supporting U.S. clients and building long-term stakeholder relationships. Prior experience includes positions as a Transcriber and Editor at Verbit.ai, Analyst at QA World, and Reservations Specialist at Sitel, where Jefferson demonstrated exceptional communication skills and achieved high levels of customer satisfaction through effective problem-solving and service management. Jefferson holds a Bachelor's degree in Secondary Education and Teaching from the University of the Cordilleras, completed in 2019.