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Michelle Khuu is an experienced service desk and IT management professional with a robust background in customer service and operations. Currently serving as Service Desk Manager at Highland Homes since November 2021, Michelle previously held multiple roles at Texas Capital Bank from August 2018 to November 2021, including Command Center/Network Operations Center Supervisor and Lead Service Desk Technician. Michelle's career began at LQ Management LLC, where from September 2002 to June 2015, roles included Instructional Designer and Help Desk Supervisor, showcasing a strong foundation in IT support and training.