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Laurence Pieczara is an accomplished professional with extensive experience in customer service, purchasing, and tourism management. Currently serving as Customer Service Manager at Heytens since March 2020, Laurence leads an international team, focusing on process improvements and complaint management across multiple countries. In addition, Laurence has been active as a Tour Guide for multiple organizations, guiding tours in French, Dutch, and English. Between 2002 and 2018, Laurence held various managerial roles at Thomas Cook Group, including Contracting Manager and Resort & Quality Manager, overseeing product performance, supplier relationships, and team management across several European destinations. Laurence's earlier roles include positions in sales coordination and human resources, with a strong foundation in tourism education from KHBO Brugge and EFP Uccle.