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Pia Pollari is an experienced service manager with a robust background in IT maintenance and customer service operations. Currently serving as a Service Manager at HSL Helsingin seudun liikenne since August 2023, Pia previously held the role of Development Manager at Barona Service Center and has extensive experience at OTAVAMEDIA OY as a Service Manager and Team Leader, focusing on the functionality and development of websites for prominent Finnish magazine brands. Prior roles in Sanoma Digital Finland and Sanoma involved training for recruitment systems and managing production for online services, respectively. Pia's career began at TeliaSonera Finland Oyj with a focus on customer service and process development. Pia holds a Master of Business Administration from Xamk - South-Eastern Finland University of Applied Sciences and possesses degrees in Well-Being and Business Administration from JAMK University and Lahden Ammattikorkeakoulu, respectively.