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Magdaly Venero Vásquez possesses extensive experience in customer service and IT service management. Currently serving as Customer Service Lead at Hello ZUM since February 2018, responsibilities include planning and controlling user support processes across various channels while ensuring post-sale service compliance with client SLAs. Prior roles include Jefe de Soporte y Servicios Gestionados at Cyberline, where service availability was ensured for clients, and Jefe de Centro de Servicios TI at Tata Consultancy Services, where oversight of IT service projects for Banco Financiero was provided. Additional experience at Cosapi Data in various leadership roles focused on maintaining service standards and delivering on contractual obligations. Magdaly Venero Vásquez holds a degree in Systems Engineering from Universidad de San Martín de Porres.