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Ben London is a Principal Strategist at Heart of the Customer, LLC, where Ben helps develop core CX competencies, drive cultural shifts, identify beneficial initiatives, and foster discussions on financial outcomes. Ben previously held leadership roles at Wells Fargo, where Ben managed product development and led complaint management strategies. Ben has extensive experience in customer experience consulting, global customer experience management, corporate strategy, operations analysis, and mortgage lending. Ben holds a Bachelor of Science in Marketing from Colorado State University Global and an Associate of Arts in Accounting with High Honors from Normandale Community College.