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Nelson Hernandez is an experienced IT professional with a strong background in support and security. As an IT Support Specialist at HEART OF FLORIDA HEALTH CENTER since August 2021, Nelson has effectively diagnosed hardware and software issues while implementing security measures to protect sensitive patient data in compliance with HIPAA regulations. Previously, as a Sr. Helpdesk Technician at Verisk from August 2015 to August 2021, Nelson played a key role in developing technology plans that centralized operations and reduced expenses for 12 departments, while ensuring system security for a large workforce. Nelson's career began as a Help Desk Specialist at Draeger Medical Systems, Inc., where first-level troubleshooting was provided to over 2,000 users across North and South America. Nelson holds a Certificate in Computer Tech from Northeast Technical Institute and has further educational experience at Southern New Hampshire University and Verisk Analytics.