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Serena Barry, MBA, is an accomplished professional with extensive experience in client services and operations management within the hospitality and pharmacy sectors. Currently, Serena serves as the Manager of Client Services & Relations at HealthDirect Pharmacy Services, where responsibilities include establishing strong customer relationships, ensuring 100% business retention, maintaining records in CRM software, and coordinating on-site resolutions for client service issues. Prior experience includes roles as Director of Front Office Operations at Widewaters Hotels, Assistant Front Office Manager at Hyatt Hotels Corporation, and General Manager at Crescent Beach Inn & Spa. Serena holds a Master of Business Administration (MBA) in Business Administration, Management, and Operations from SUNY Brockport and a Bachelor of Science (BS) in Information Systems from Pace University.