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Fernanda Barbugiani has a diverse work experience spanning over a decade. Fernanda began their career as an Institutional Relations Intern at Boehringer Ingelheim, where they monitored press stories, coordinated donation efforts for NGOs, and participated in strategic meetings. Fernanda then transitioned to Groupon, initially working as a Customer Relations Assistant, where they improved workflow and customer experience by updating FAQs and rewriting automatic answers. Fernanda later moved to the Post-Sales department, focusing on B2B support and content creation. In their next role at Quincus, they served as a Marketing Specialist, developing branding and online strategies, leading sales and account management efforts, and coordinating customer support and partnerships. At Xerpa, they worked as a Customer Success Analyst, handling client onboarding, training, and support, while collaborating with various teams. More recently, Fernanda joined Terra Breads, Inc. as a Barista and eventually became a Cafe Supervisor. Fernanda then worked at Penta as a Marketing & Customer Success Manager before joining their current role as a Customer Success Manager at Intiveo. Throughout their career, Fernanda has built strong relationships with customers, implemented retention strategies, and demonstrated expertise in customer success and marketing.

Fernanda Barbugiani obtained a Bachelor's degree in Public Relations/Image Management from Faculdade Cásper Líbero, which they completed from 2007 to 2011. Fernanda then pursued an International Diploma Program in Marketing at UC Berkeley Extension in 2013. In 2018, Fernanda enrolled at Langara College and completed a Post Degree Diploma in Business Administration and Management, General from 2018 to 2020. Apart from their formal education, Fernanda also obtained several certifications, including Hootsuite Platform Certification from Hootsuite in July 2019, AdWords Expert Search from Goobec Brasil in July 2015, SEO na Prática from Impacta Tecnologia in April 2015, and IELTS Academic - 8.0 from the British Council in April 2017.