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Kelley has 15 years’ experience in healthcare, with a focus on contract administration, federal and state compliance, policy development, surveyor training, and data analysis. As a member of the HMS leadership team, she assists in evaluating and implementing short- and long-term strategic objectives. She is responsible for the HMS Survey Division managing the overall coordination, operations, oversight, and communication of all survey and state survey agency technical assistance (consulting service) activities.

Prior to HMS, Kelley worked for the Division of Acute and Continuing Care Providers in Quality and Safety Oversight Group (formerly Survey & Certification Group) at CMS Central Office, where she directed and oversaw the administration of several provider survey types. She gained significant knowledge of contract management, serving as a Contracting Officer’s Technical Representative (COTR) for CMS on two multi-million-dollar survey contracts. She then managed multiple technology contracts while serving as project manager for revenue cycle management at the Cleveland Clinic. Kelley has a Master’s Degree in public policy and is a Certified Project Management Professional.