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Jess Thomas started their career at L'Oréal in 2009, where they held various roles including Intern and Graduate Roles, Assistant Brand Manager, Product Manager, and Senior Brand Manager. Jess worked at L'Oreal Australia as a Senior Brand Manager from July 2012 to May 2013. Jess then briefly worked as a Senior Brand Manager at Redken, L'Oreal Australia for one month in June 2013. Jess later joined Retail Zoo/Boost Juice as a Marketing Manager from August 2013 to December 2014. Since 2016, Jess has been the Founder of Health Lab Australia, a rapidly growing plant-based snacking brand.

Jess Thomas attended Shelford Girls Grammar from 1996 to 2003 but did not obtain a degree. Later, from 2004 to 2010, they studied at the University of Melbourne, majoring in Commerce/Media and Communications with a focus on Marketing and Media Relations.