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Nicola Asmussen has a strong background in IT service management, with experience in leading regional technology teams, implementing IT strategies, and overseeing the reimplementation of ITSM toolsets at various companies such as Clifford Chance, King & Wood Mallesons, and Mitsubishi UFJ Securities. Nicola has also served in various roles such as IT Service Desk Manager and IT Service Desk Team Leader, showcasing a diverse skillset in IT service delivery and management.