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Jelena Milosevic has been working in customer service for the past four years. Jelena began their career in 2016 at NCR Corporation as a Customer Service Representative, then was promoted to Customer Care Team Lead. In 2020, they joined Happiest Baby (the maker of SNOO) as a Customer Service Specialist, then was promoted to Chat Team Lead and finally to Customer Care Supervisor.

Jelena Milosevic studied Philology at the University of Belgrade from 2009 to 2015.