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Jamal Brooks, MBA, MSIT, is an accomplished professional with extensive experience at Apple as a Global Career Services Program Manager, where innovations in logistics solutions and coaching resource publication significantly enhanced efficiency and engagement. Prior roles include Contact Center Manager, Senior Technical Support Specialist, and Corporate Trainer, showcasing leadership and operational excellence through process improvements and training initiatives across multiple teams. As the Founder of Nuagi Coaching, LLC, Jamal focuses on career consulting and holistic development, while also serving as Assistant Vice President of Artist and Repertoire at Wealth Nation and a Substitute Teacher for Gwinnett County Public Schools. Jamal's diverse background includes extensive experience as a Disk Jockey and a Licensed Real Estate Agent, complemented by advanced degrees in Business Administration and Information Technology from Western Governors University and the University of Phoenix.