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Justin Smalley has extensive experience at GuideOne Insurance, beginning in 1996 and continuing to the present. Over the years, Justin has held multiple roles, including Business Analyst in Finance, where responsibilities include collaborating with senior leadership to provide financial insights and manage expense budgeting. Additional roles include Sales Reporting and CRM Manager, overseeing sales division reporting and CRM initiatives, and CRM Applications Manager, focusing on the implementation and maintenance of CRM applications. Early career positions involved technical support and customer service roles, providing assistance with software and policy inquiries. Justin holds a Bachelor of Science degree in Information Management with a focus on Management Information Systems from William Penn University, earned between 2001 and 2005.