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Filipa Onofre currently serves as a Customer Support Specialist at Grupo Ageas Portugal, a position held since May 2020, where responsibilities include providing clinical and technical follow-up for clients with chronic illnesses, managing proactive client contacts, and analyzing clinical conditions for the activation of the Oncology Plan. Prior to this role, Filipa worked as a Prior Authorization Specialist at Médis from February 2017 to May 2020, specializing in health insurance prior authorizations. Filipa holds a Postgraduate Degree in Information Management and Business Intelligence in Healthcare from NOVA IMS Information Management School (2021-2022) and both a Master's and Bachelor's degree in Civil Engineering from Faculdade de Ciências e Tecnologia da Universidade NOVA de Lisboa (2009-2011 and 2006-2009, respectively).