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Jennifer Koren has extensive experience in business operations and customer service, currently serving as Director of Business Operations at Groupon since July 2015, where responsibilities have included overseeing the integration of the OrderUp product and team into Groupon's operations. Prior to that, Jennifer held several roles at OrderUp, culminating in the position of Vice President of Support Operations, where strategic direction and policies were established for customer service operations. Jennifer's earlier career includes serving as Operations Manager at SAVE A Friend to Homeless Animals, focusing on volunteer programs and community relations, and as Customer Service Operations Manager at ON-CAMPUS MARKETING, where Jennifer successfully led a team to improve performance significantly.