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Shiva Kumar is a Customer Success Specialist at Greytip Software Pvt. Ltd. since July 2021, focusing on customer queries and product demonstrations. Previous experience includes an Assistant Manager Business Development role at Genius Consultants Limited, where engagement with CEO/CXO level stakeholders and B2B sales were key responsibilities. At Vantage Holidays, Shiva served as a Corporate Travel Consultant, organizing comprehensive travel packages based on client specifications. Earlier experience includes a Customer Retention Executive role at Furlenco, enhancing customer retention strategies, and a Corporate Sales Executive position at Radiant Resort, managing corporate and travel agent room sales. Shiva holds a Bachelor of Business Administration from the Indian School of Business Management and Administration, completing studies in 2018, and also possesses a diploma from the same institution.