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Michelle (Mimi) F.

Senior Customer Success Manager at GreenPlaces

Michelle (Mimi) F. has a diverse work experience spanning various industries.

Michelle (Mimi) is currently working as a Sustainability Account Manager at GreenPlaces, a position they started in November 2022.

Prior to that, they were an Associate Customer Success Manager and a Customer Experience Account Coordinator at Compology. In these roles, they worked closely with waste generator and waste broker customers to ensure efficient implementation of Compology's solutions and a seamless customer experience. Michelle (Mimi) collaborated with the Customer Success, Field Operations, and Software teams to meet customer needs and evolve the product.

Before joining Compology, Michelle worked as a Virtual Business Assistant at Mimi Franco, Virtual Assistant from August 2018 to October 2022.

Michelle (Mimi) also gained experience in the retail industry, working at lululemon as a Business Operations Lead from August 2019 to February 2021. Prior to that, they held positions as an Assistant Store Manager and Store Opening Lead, where they played a key role in opening a new seasonal holiday shop. Michelle (Mimi) also worked as a Key Leader, contributing to sales and providing exceptional guest experiences.

Michelle's earlier work experience includes serving as a Graduate Student Researcher at NOAA: National Oceanic & Atmospheric Administration from September 2014 to June 2017. In this role, they conducted laboratory tests and presented findings on the ecotoxicological effects of chemical dispersants and crude oil on marine organisms.

Michelle (Mimi) also worked as a Marine Science Field Instructor at Marine Resources Development Foundation from September 2012 to August 2013. In this role, they led lectures and hands-on field trips on topics related to marine ecology.

Overall, Michelle (Mimi) F. has had a well-rounded career with experience in account management, customer success, virtual assistance, retail operations, scientific research, and marine education.

Michelle (Mimi) F. completed their education starting from high school and then graduating with a Bachelor of Science degree in Marine Psychobiology from the University of New England in 2011. Michelle (Mimi) then pursued further studies and obtained a Master of Science degree in Environmental Studies, with a focus on Environmental Toxicology, from the College of Charleston between 2014 and 2016. Additionally, they received an Advanced Regents Diploma from Ossining High School in 2007.

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