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Jhonalyn Malzan has worked in various roles since 2011. Jhonalyn began their career as an Executive Secretary for Elim Trading/Elline Food Products. In 2015, they became a Customer Service Representative for Expert Global Solutions. In 2016, they worked as a Customer Service Specialist for CashyourcarUAE and held multiple roles at TTEC, including Operations Team Lead, Temporary Team Lead, and Customer Advocate. In 2019, they became an Email Support for Opencare.com. Jhonalyn also held roles as a Virtual Assistant for Confucius Pharmacy and Surgical Supply and Alomay Ltd. in 2020 and 2021, respectively. Additionally, they were a Records Retrieval Specialist for YoCierge in 2020 and a Sales Quality Assurance Administrator for Green Office Partner in 2022.

Jhonalyn Malzan attended the University of Perpetual Help - Laguna from 2007 to 2011, where they earned a Bachelor of Science (BSc) in Information Technology.