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Michael Schoone is an experienced professional who currently serves as the Senior Vice President, Head of Operations/Customer Support at Green Dot Corporation. Prior to their current role, Michael "Mike" held various leadership positions at Fifth Third Bank, including Vice President, Director of Complaint Management & Customer Experience Strategic Optimization, Vice President, Customer Experience Program Manager, and Vice President, Head of Offshore Operations – Consumer Fulfillment. Michael has a background in mortgage operations and holds a degree from the University of Cincinnati.