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Abigail Oakes currently serves as a Customer Success Manager for Grammarly for Education, managing over 155 Higher Education clients and contributing to significant customer engagement and product adoption efforts. Prior to this role, Oakes held multiple positions at Feathr, including Senior Team Lead, where responsibilities encompassed coaching a team to manage strategic accounts and drive renewals totaling over $5.5 million. Oakes also led community impact initiatives at the Community Foundation of Sarasota County, overseeing grantmaking strategies and nonprofit capacity-building programs. With a Master's degree in Nonprofit Management from Northeastern University and a Bachelor's degree in Natural Sciences from New College of Florida, Oakes combines extensive experience in customer success, community engagement, and educational program management.