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Jan Steffe has over 15 years of experience in customer relationship management and consulting. Jan started their career at walter services Commerce GmbH as an International Customer Service Representative. Jan then moved on to Netviewer GmbH as a Sales Assistant International, where they provided international customer care and support to European subsidiaries.

Jan joined Citrix in 2011 as a Client Relationship Manager, responsible for customer relationship management and consulting. Jan also handled technical service and commercial transactions in German, English, and Spanish. Jan continued to excel in this role until 2013 when they became a Senior Client Relationship Manager, focusing on customer relationship management and consulting.

In 2015, Jan transitioned to the role of Client Relationship Manager | Key Accounts at Citrix, where they played a key role in helping key accounts realize business value from their investments. Jan mapped their goals to the company's technology, aligned with business and IT C-level executives, and accelerated customer success. Jan continued to excel in this role until 2017.

Jan then joined LogMeIn as a Senior Customer Relationship Manager | Key Accounts. In this role, they continued to focus on helping key accounts realize business value from their investment in LogMeIn. Jan mapped their goals to the company's technology, aligned with business and IT C-level executives, and accelerated customer success. Jan excelled in this role until 2022.

Currently, Jan is working at GoTo as a Team Lead – Enterprise Customer Success, leveraging their extensive experience and expertise in customer success and relationship management.

Jan Steffe holds a degree in Academic Translater, specializing in English and Spanish, from Johannes Gutenberg University Mainz. In addition, they have obtained certifications in Coaching-Skills for Führungskräfte from LinkedIn in 2023, Licensed Customer Success Manager from Gainsight - Customer Success University in 2016, and Citrix Certified Sales Professional from Citrix in 2014.