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Nikki Koutros is a CX Consultant at A.P. Moller - Maersk since March 2024 and has been serving as a Transport Specialist at GoHammerhead since October 2021, where responsibilities include managing guest transportation at high-profile events. Nikki held the position of Board Member on the TIAS Consulting Committee from September 2022 to September 2023, focusing on strategy formulation and project management. Previous roles include Floor/Events Manager at Museum Boijmans Van Beuningen, where operations and event planning for large groups were managed, and various positions in the catering industry, including Catering Coordinator at Saté-man and serving roles at Bistro-Mer and The Ritz-Carlton Hotel Company. Educational qualifications include a Master of Science in Business Administration and Management from TIAS School for Business and Society and a Bachelor's degree in Business Administration in Hotel Management from Hotelschool The Hague.