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Zoë Jones is an accomplished professional with extensive experience in quality assurance, customer advocacy, and management roles across various industries. Currently serving as the Quality & Knowledge Lead at Transurban since September 2021, Zoë leads a team focused on enhancing quality processes and customer insights within Customer Operations. Prior to this role, Zoë held director positions at Fancy Things, a popular wine bar, and Speakeasy HQ, Melbourne's only Vaudeville theatre, showcasing strong leadership in customer-centric environments. Additional experience includes roles at recoveriescorp as People Lead, Serviceworks Management in multiple managerial capacities, Fuszion UK Ltd and Fuszion Pty Ltd as a Customer Service Manager and Provisioning Manager, and American Express Corporate Travel as an International Corporate Travel Consultant. Zoë Jones is recognized for a commitment to delivering exceptional customer experiences and operational excellence.