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David Keating is a seasoned professional with extensive experience in customer experience management, technical support, and forensic science. Currently serving as the Customer Experience Manager at Glean (formerly Sonocent) since September 2012, David specializes in multi-channel support, quality assurance, and software testing while also fulfilling the role of Scrum Master. Prior to Glean, David worked at Sun Chemical on a short-term contract focusing on ink formulation and color matching. With a long tenure at The Forensic Science Service, David held roles as both Forensic Scientist and Assistant Forensic Scientist, contributing expertise in mobile phone and memory card examinations, as well as controlled substance analysis. Early in the career path, David gained experience as a stock controller at Peacocks and as a laboratory assistant at Performance Masterbatches Limited.