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Eric Ruliffson's work experience includes roles in various companies. Eric started in 2015 as an Associate Research Analyst at Starkey Hearing Technologies, where they managed operations for the NPS program and acted as a liaison between different departments. From 2016 to 2018, they worked as a Project Manager at DSS Research, overseeing multiple healthcare projects. In 2019, they joined ChildCareCRM as a Customer Success Specialist, building databases for new customers and providing technical support. Later in 2019, they joined Kangarootime as a Customer Success Representative, where they served as a liaison between software engineers and customer-facing teams, troubleshooting technical issues, and leading training sessions.

Eric Ruliffson received a Certificate in Basic Net Promoter (Heritage) from CustomerGauge in 2020. In the same year, they also obtained a Certificate in Operational CEM from the Medallia Institute. Prior to these certifications, Eric attended the Rochester Institute of Technology where they pursued a Bachelor of Science (BS) degree in Marketing, although no specific dates are provided for this period. Additionally, they obtained a Certificate in Principles of Marketing Research from the University of Georgia - Terry College of Business, but the timeframe for this certification is not specified either.