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Tom Gonzalez is an accomplished professional with extensive experience in customer success and account management, currently serving as Senior Manager of Customer Success at Glassdoor since December 2017. Tom's tenure at Glassdoor includes roles as Manager of the Customer Success Team for EMEA and Employer Branding Product Specialist, focusing on both new business and account management within high-growth organizations. Prior to Glassdoor, Tom worked at CEB (now Gartner) from September 2013 to November 2017, where key responsibilities included managing a commercial support team, facilitating training programs, and engaging with C-level executives. Tom began a career in advisory services at Trinity College Dublin, gaining skills in event management and student engagement. Tom holds a Bachelor of Arts degree in History from Trinity College Dublin.