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Kaustav Saikia embarked on their professional journey in 2018 as a Trainee at JW Marriott Mumbai Sahar, where they honed practical skills working alongside industry professionals. Their tenure was marked by a keen interest in operational protocols and achieving accolades such as the Gold medal in the Zonal Sports Meet.

In 2021, Kaustav transitioned to Settl. as a Property Manager, focusing on enhancing marketing strategies and tenant outreach programs. They excelled in minimizing vacancy periods, ensuring timely rent collection, and maintaining high standards of operational facilities.

Later that year, Kaustav joined Zolo as part of the Distribution Management team, where they played a pivotal role in revenue growth by nurturing client relationships, optimizing service delivery, and spearheading strategic marketing initiatives based on comprehensive market research.

In 2022, Kaustav joined PagarBook as a Key Accounts Manager, where they demonstrated exceptional skills in managing and nurturing key client relationships. Their proactive approach and strategic insights contributed to the growth and satisfaction of key accounts within the organization.

Due to their outstanding performance and leadership qualities, Kaustav was promoted to Senior Onboarding and Service Specialist. In this role, they collaborated effectively across departments to streamline onboarding procedures and implemented innovative training programs. Utilizing data analysis, Kaustav identified targeted improvements in service delivery, focusing on resolving complex issues with a commitment to exceptional customer service.

Notably, Kaustav achieved remarkable milestones including 87% client satisfaction and a 22% increase in customer retention, underscoring their dedication to excellence and continuous improvement. Their proactive stance towards learning and staying updated on industry trends has been pivotal in their career progression.

Currently, Kaustav holds the esteemed position of Customer Education and Engagement Manager, where they continue to drive initiatives aimed at enhancing customer experience and fostering engagement strategies.

Kaustav Saikia holds a Bachelor of Arts (BA) degree in Hotel/Motel Administration/Management from the International Institute of Hotel Management, Bangalore.