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Rebecca McDougall has a diverse range of work experience in various industries. Rebecca is currently working at Cognota as the VP of Customer Success. Prior to this, they worked at EventMobi in multiple roles, including Director of Customer Experience and Director of Customer Support. Rebecca also held positions such as Partner Success Manager and Support Specialist, where they provided support and assistance to clients. Additionally, they have experience working in advocacy and planning campaigns as the Advocacy Coordinator for McMaster Students Union. Rebecca also has experience in event coordination and management, as seen in their role as Hospitality and Volunteer Coordinator for the Canadian Conference on Student Leadership. Rebecca has also held positions at McMaster University and Staples Business Depot, where they developed skills in customer service and sales.

Rebecca McDougall obtained a Bachelor of Arts (B.A.) degree in Communication Studies from McMaster University, where they studied from 2010 to 2014. In 2006, they completed their secondary education at Stratford Central Secondary School. In 2017, they earned a certification as a Certified Event Designer from EDC. Additionally, they obtained several certifications including "CCO School" from Pavilion in February 2022, "Customer Retention," "Getting Started as a LinkedIn Learning Admin," "Leading a Customer-Centric Culture," "Customer Experience: Journey Mapping," and "Customer Service Blueprinting" from LinkedIn in various months and years.