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Jaikrishnan Ravindranath has extensive work experience in technical program management and cloud operations. Jaikrishnan is currently the Lead of Customer Success at Opsera, where they focus on building strong client relationships and delivering tailored solutions. Prior to this, Jaikrishnan worked at OutSystems as a Lead Technical Program Manager, where they implemented a proactive and data-driven approach to ensure system reliability and improve customer satisfaction. Jaikrishnan also held various roles at Citrix, including Staff Technical Program Manager, Senior Technical Program Manager, and Cloud Operation Manager. In these roles, they led initiatives to enhance cloud services' reliability, security, and operational excellence. Before joining Citrix, Jaikrishnan worked as a Senior Cloud Operation Engineer at Sony India Software Centre and as a Senior Server Administrator at Global Virtual Opportunities. Jaikrishnan began their career as a Junior System Administrator at CLEARLOGIX TECHNOLOGIES PRIVATE LIMITED.

Jaikrishnan Ravindranath obtained a Bachelor's degree in Electrical, Electronic and Communications Engineering Technology/Technician from Anna University. Additionally, they have acquired multiple certifications, such as DevOps Foundations: Lean and Agile, Agile Foundations, Agile Project Management: Comparing Agile Tools, Agile at Work: Building Your Agile Team, Agile at Work: Planning with Agile User Stories, Agile at Work: Reporting with Agile Charts and Boards, Blending Project Management Methods, Cert Prep: PMI Agile Certified Practitioner (PMI-ACP), Change Management for Projects, Developing Your Emotional Intelligence, Leading Change, Managing Project Stakeholders, Project Management: International Projects, Transitioning from Waterfall to Agile Project Management, Asking Effective Questions During Requirements Elicitation, Developing Resourcefulness, Enterprise Agile: Changing Your Culture, Negotiation Foundations, Project Portfolio Management Foundations, and Creating a Program Strategy. These certifications were obtained from LinkedIn, with various completion dates ranging from January 2022 to April 2022.