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Hippolyte L. is a seasoned professional with extensive experience in customer success and sales management. Currently serving as Manager CSM, Team Lead CSM, and Customer Success Manager at Alma since March 2021, Hippolyte L. previously held roles including Head of Customer Success at Laponi (ex Merito) from February 2017 to February 2021, where responsibilities included team management and client strategy development. Prior experience includes Senior Inside Sales at MonDocteur, Expert e-commerce Décoration & Design at The French Talents, and Chargé de développement commercial at B2P.FR, with a focus on developing sales strategies and client relationships. Early career experience included a role as Attaché Commercial at Copac. Hippolyte L. holds a BTS NRC - Négociation Relation Client and a Baccalauréat STG in Marketing.