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Lucy Margaret Renfro possesses a diverse background in client operations and customer service, currently serving as Client Operations Manager at Alto since February 2021, after holding roles including Client Experience Manager and Client Experience Associate. Previous experience includes a role as Customer Relationship Advocate at Fidelity Investments, where analytical and problem-solving skills were utilized to provide exceptional client support. Lucy also worked as a Personal Banker at U.S. Bank, where exemplary customer service and financial negotiation were key responsibilities, achieving Lead Banker status within five months. Early career positions include Guest Service Representative at Courtyard by Marriott, General Manager at Top This Donut Bar, and Public Relations Assistant, contributing to successful grand openings and brand development. Lucy Margaret Renfro holds a Bachelor of Arts in Communication Studies from the University of Alabama.