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Denise Arias has a diverse work experience spanning various roles and industries dating back to 2001. Denise most recently worked at Gerber Childrenswear LLC as an Ecommerce B2C Customer Experience Representative since August 2021. Prior to that, they were employed at adidas for a decade, first as a Retail Employee Purchase Specialist from 2008 to 2011, and later as a Special Orders Coordinator from 2011 to 2021. Before joining adidas, Denise worked at Sally Foster Gift Wrap as a Customer Service Representative from 2002 to 2008. Their career began at UPWARD UNLIMITED, INC. as a Customer Service Representative from 2001 to 2002.

Denise Arias has a background in Computer Science from Spartanburg Community College. Denise has also obtained various certifications, including Customer Experience Leadership from LinkedIn in January 2023, Gorgias Academy certifications in Basic Agent (Shopify), Lead Agent (Shopify), and Support Agent Power User (Shopify) in January 2023, and Basic Agent certification from Gorgias in July 2022. In addition, they have completed several certifications on LinkedIn, including Overcoming Cognitive Bias and Unconscious Bias in November 2020, and various certifications on time management, comfort zone, working remotely, and improving focus in 2020 and 2018.