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Kelvin Matthews is an experienced Operations Development Manager at Generali since April 2022, overseeing a team of Trainers and Quality Analysts and managing the complete training cycle for both new hires and existing staff. Previously, Kelvin served as a Support Learning Manager and Management Coach at Sky from February 2013 to November 2021, specializing in designing and delivering coaching programs for management and leadership within the customer service sector, demonstrating strong leadership and people management skills. Prior experience includes the role of Operations Coach at Conduit UK from March 2010 to January 2013. Kelvin holds a GCSE from Coedcae School.